Help Genie

Privacy Policy

Your privacy matters. Learn how we protect and handle your data.

Last Updated: January 16, 2025

Overview

Help Genie ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice genie platform and related services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email address, phone number, password, and billing information
  • Voice Genie Configuration: Genie names, prompts, knowledge base documents, and custom settings
  • Uploaded Content: Documents, PDFs, and other files you upload to the knowledge base
  • Communications: Messages, feedback, and support requests you send to us

1.2 Automatically Collected Information

  • Conversation Data: Voice recordings, transcripts, and metadata from interactions with your genies
  • Usage Data: Pages viewed, features used, time spent, and interaction patterns
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Analytics Data: Performance metrics, error logs, and system diagnostics

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our voice genie services
  • Process transactions and manage your subscription
  • Improve genie performance and conversation quality
  • Send administrative information, updates, and security alerts
  • Respond to your inquiries and provide customer support
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues or security threats
  • Comply with legal obligations and enforce our Terms of Service

3. Third-Party Services

We use the following third-party services to operate our platform:

  • ElevenLabs: Voice generation and conversational capabilities
  • OpenAI: Analysis and natural language processing
  • Twilio: Phone number provisioning and call handling
  • Supabase: Database, authentication, and file storage
  • Stripe: Payment processing and subscription management

4. Data Storage and Security

We implement appropriate technical and organizational security measures including encryption in transit and at rest, access controls, and automated backups.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, port, object to, or restrict processing of your personal information. Contact us at privacy@helpgenie.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity and store certain information. See our Cookie Policy for details.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the "Last Updated" date.

11. Contact Us