Weber

Weber Genesis II E-310 GBS

Answers and step-by-step fixes from the official Weber manual.

Common problems

The grill won't light

1. Is gas actually reaching the burners? Follow the match test to check for gas flow before blaming the ignition button.
2. Does the burner light with a match but not the ignition button? If match lighting works, the problem is in the electronic ignition system, not the gas supply.
3. Is the ignition battery new and installed correctly? Remove any plastic wrap from the battery, confirm it is installed correctly, and swap in a new battery if it is old.
4. Are the ignition wires securely connected? Check that the wires are firmly attached to the ignition button terminals and to the ignition module.

I smell gas or hear a hissing sound

1. Is the valve seal inside the LPG cylinder damaged? Inspect the rubber seal in the cylinder valve. If it is damaged, return the cylinder to your local retailer.
2. Are the spider screens on the burners blocked? Dirty spider screens can cause a gas smell with yellow, lazy flames. Clean them with a soft bristle brush.
3. Did you leak-check the fittings with soapy water? Wet the cylinder and regulator fittings with soap and water. Bubbles mean a leak, so turn off the gas and do not use the grill.

Heat is low, uneven, or one burner won't light

1. Did you turn the gas on before closing all the knobs? Turning on the cylinder with a knob still open, or opening it too fast, can trip the regulator's flow limiter. Close all knobs and the cylinder valve, wait five minutes, then relight.
2. Is the LPG cylinder low or empty? Low fuel is a common cause of weak or uneven flames.
3. Is the fuel hose bent or kinked? A kinked hose restricts gas flow. Straighten the hose.
4. Are the burner ports dirty? Clogged ports cause erratic or short flames. Clean the ports with a stainless steel brush.

Flare-ups or peeling paint flakes inside the lid

1. Did you fully preheat before cooking? Preheat on the highest setting for 10 to 15 minutes to burn off leftover residue before it causes flare-ups.
2. Is the inside of the grill overdue for a clean? Grease buildup inside the cookbox causes flare-ups. Clean the grill from the top down.
3. Is there grease buildup in the tray or catch pan? Check the slide-out grease tray and catch pan before every use and remove excess grease.
4. Are the flakes just carbon, not paint? Flakes on the inside of the lid are carbonised grease and smoke, not a defect. Brush them off.

Step-by-step guides

Light the grill with the ignition button

1. Open the grill lid.
2. Push in and turn all burner knobs clockwise to make sure they are off.
3. Turn on the gas supply at the cylinder.
4. Turn the leftmost burner knob to start/high.
5. Push and hold the ignition button until you hear ticking and the burner lights.
6. Look through the grates to confirm the burner is lit.
7. If it doesn't light, turn the knob off and wait before trying again.
8. Repeat for the remaining burners, moving left to right.

Check gas flow with a match

1. Open the grill lid.
2. Make sure all burner knobs are off, then turn on the gas supply at the cylinder.
3. Strike a match using the matchstick holder under the right side table.
4. Insert the lit match through the grates, past the Flavorizer bars, next to the leftmost burner.
5. Turn that burner's knob to start/high and watch for ignition.
6. If it doesn't light within 4 seconds, turn the knob off and wait before retrying.

Clean the burners and ports

1. Turn the barbecue off and let it cool completely.
2. Brush across the top of the burner ports with a clean stainless steel brush.
3. Brush carefully around the ignition electrode to avoid damaging it.
4. Find the spider screens where the burner ends meet the valves under the control panel.
5. Clean the spider/insect screens with a soft bristle brush.