Fisher & Paykel

Fisher & Paykel EB24

Answers and step-by-step fixes from the official Fisher & Paykel manual.

What does the display say?

• FILL TANK WITH FRESH WATER: Water tank is low. The appliance does not have enough water to make coffee.
• INSERT WATER TANK: Tank is not seated properly. The water tank is not pushed all the way in.
• EMPTY GROUNDS CONTAINER: Grounds container is full. The used coffee grounds container needs to be emptied before you can make another coffee.
• INSERT GROUNDS CONTAINER: Grounds container missing. The grounds container was not put back after cleaning.
• ADD PRE-GROUND COFFEE, COFFEE MAX. 1 MEASURE: No pre-ground coffee added. You chose the pre-ground coffee option but did not add coffee to the funnel, or the funnel is blocked.
• ADD COFFEE, COFFEE MAX. 1 MEASURE: Long coffee needs pre-ground coffee added. A long coffee using pre-ground coffee was requested and the machine needs you to add it partway through.
• FILL BEANS CONTAINER: Out of coffee beans. The bean hopper is empty.
• GROUND TOO FINE. ADJUST MILL 1 CLICK WHILE IN OPERATION: Grind is too fine. Coffee is being ground too finely and is coming out too slowly or not at all.
• SELECT A MILDER TASTE OR REDUCE PRE-GROUND COFFEE QUANTITY: Too much coffee used. The strength or amount of pre-ground coffee selected is too high.
• INSERT WATER SPOUT: Hot water spout not attached. The spout used for hot water is missing or not fully inserted.
• INSERT MILK CONTAINER: Milk container not attached. The milk container is not fully pushed onto the connection nozzle.
• INSERT INFUSER ASSEMBLY: Infuser not back in place. The infuser was taken out for cleaning and has not been replaced.
• WATER CIRCUIT EMPTY PRESS OK TO START FILLING PROCESS: Water circuit needs filling. The internal water circuit is empty and needs to be primed.
• PRESS OK TO START CLEANING PROCESS OR TURN MILK FROTH ADJUSTMENT DIAL: Milk container inserted in clean position. The milk container was fitted with the froth dial set to CLEAN.
• TURN DIAL TO <CLEAN> POSITION TO START CLEANING: Milk tubes need cleaning. Milk was delivered recently and the tubes inside the milk container must be rinsed out.
• TURN THE MILK FROTH ADJUSTMENT DIAL TO MILK POSITION: Dial still on clean position. The milk container was inserted with the froth dial still set to CLEAN.
• DESCALING NEEDED PRESS OK TO START (~45min): Machine needs descaling. Mineral buildup has reached the point where the machine must be descaled before use continues normally.
• REPLACE WATER FILTER PRESS OK TO START: Water filter is exhausted. The water softener filter has reached the end of its life and needs replacing or removing.
• GENERAL ALARM: REFER TO USER MANUAL: General alarm. The inside of the machine is very dirty and needs a thorough clean.

Common problems

My coffee isn't hot enough

1. Did you warm the cups first? Cold cups cool the coffee quickly. Rinse the cups with hot water before brewing.
2. Has it been a few minutes since your last coffee? If two to three minutes pass between coffees, the infuser cools down. Run a rinse cycle to reheat it before brewing.
3. Is the coffee temperature set low? Check the coffee temperature setting in the menu and raise it if needed.

My coffee is weak, watery, or comes out slowly

1. Is the coffee weak or not creamy? The grind is too coarse. Turn the grinding dial one click counter clockwise towards 1 while the mill is running, one click at a time.
2. Does coffee drip out a drop at a time? The grind is too fine. Turn the grinding dial one click clockwise towards 7 while the mill is running, one click at a time.
3. Still not to your taste after adjusting? The effect only shows after two coffees. If it is still not right, try a different coffee brand.

No coffee comes out

1. Is one or both spouts blocked? Clean the spout holes with a toothpick.
2. Does the display say Cleaning underway? The machine detected impurities in its circuits and is running a clean cycle. Wait for it to finish, then choose your drink again.
3. Does it still not work after that? Contact Customer Care if the problem continues.

My milk won't froth properly

1. Is the milk container lid clean? A dirty lid stops milk coming out or frothing well. Clean the lid and tubes.
2. Is the milk cold enough? Use light or skimmed milk straight from the refrigerator, about 41°F (5°C). Try a different brand if the result is still poor.
3. Is the froth dial set correctly? Check and adjust the froth dial position for the drink you want.
4. Is the steam connection nozzle dirty? Clean the hot water and steam connection nozzle.

Step-by-step guides

Descale the machine

1. Remove the water tank and water softener filter if fitted, then empty the tank
2. Pour descaler into the tank up to level A, then add water up to level B
3. Empty and replace the drip tray and grounds container
4. Place a 2 liter container under the spouts and steam wand, then press OK to start
5. Wait while the descaling cycle runs
6. Rinse the tank, fill it with fresh water to MAX, and put it back
7. Place the empty container under the spouts again and press OK to start rinsing
8. Empty the drip tray and grounds container at the end of rinsing
9. Fill the tank with fresh water to MAX to finish

Clean the infuser

1. Turn the appliance off correctly
2. Open the service door
3. Remove the drip tray and grounds container
4. Press the two coloured release buttons and pull the infuser out
5. Soak the infuser in water
6. Slide the infuser back onto its support and push until it clicks into place
7. Replace the drip tray and grounds container, then close the service door

Clean the milk container

1. Lift and remove the lid
2. Extract the milk container from the thermal casing
3. Remove the milk spout and intake tube
4. Turn the froth dial clockwise to INSERT and pull it off
5. Wash all the frother parts with hot water and dishwashing liquid
6. Rinse the froth dial seat and the connector hole
7. Reposition the dial lining up the arrow with INSERT, then refit the spout and tube
8. Place the milk container back in the thermal casing and refit the lid