Miele

Miele CS 7612 FL

Answers and step-by-step fixes from the official Miele manual.

What does the display or a light show?

• Power level flashing: No pan, or the wrong pan. The power level you set blinks because there is no pan on the zone, the pan is not induction-suitable, or it has been taken off.
• Dot above power level 1, 2 or 3: Residual heat warning. A dot above levels 1 to 3 shows the cooking zone is still hot after being switched off. The dots go out one by one as it cools.
• Cooking zone allocation light pulsates: Auto switch-off timer running. A pulsing light next to a cooking zone shows its auto switch-off time is the shortest one left.
• Brief symbol and tone when a sensor is touched: System lock or safety lock is on. If you touch a sensor while a lock is active, a symbol flashes briefly and a tone sounds.
• Hob off, symbol above On/Off sensor: A sensor control was covered. The hob switches itself off if a sensor stays covered for too long, for example by a finger, spilled food or a cloth.
• Fault symbol flashes with a tone: Wiring fault. If the hob is wired up incorrectly, a fault symbol flashes with a tone and the hob will not work.
• Overheating symbol flashes: Overheating protection has activated. If a coil or a cooling part gets too hot, the Booster switches off, the power level drops, or the zone switches off, with a symbol flashing in the display.
• Fault symbol flashes, fan warning: Cooling fan blocked or faulty. A fault symbol flashes if the cooling fan is blocked or broken.
• Unlisted message in the timer display: Electronic module fault. Any message not shown elsewhere in this guide points to a fault in the electronics.

Common problems

The hob won't switch on

1. Is the system lock or safety lock turned on? Touching a sensor while a lock is on just flashes a symbol and sounds a tone. Turn off the lock to use the hob.
2. Is the hob in demonstration mode? In demo mode the hob switches on but does not heat up.
3. Has the mains fuse tripped? Check the fuse box. If a fuse has tripped, contact an electrician or Miele Service.
4. Could there be a technical fault? Cut power to the hob at the fuse box or RCD for about a minute, then try it again.

The hob switches itself off

1. Are the sensor controls covered or dirty? Finger contact, boiling-over food or an object left on the controls can trigger a safety switch-off.
2. Has a cooking zone been on for an unusually long time? The safety switch-off turns off a zone that has run too long for its power level. Switch it back on to use it again.
3. Has the overheating protection activated? A zone or the whole hob can switch off if the overheating protection trips.
4. Is the cooling fan blocked? Check that nothing is blocking the fan and clear any obstruction. If it keeps happening, contact Miele Service.

A cooking zone won't heat up properly

1. Is there a suitable pan on the zone? Induction only works with pans that have a magnetic base of the right size.
2. Is the pan's base too small? If the base is too small for the zone, the hob will not recognise it and the power level will flash.
3. Are both zones set to power level 9 at the same time? Running both zones at level 9 together exceeds the hob's maximum power, so one level is reduced automatically.
4. Does the pan conduct heat well? If food isn't heating with Auto heat-up, the pan may not conduct heat properly; try a different one.

There's a smell, vapour or noise from the hob

1. Is this a new hob, or one of its first uses? A protective coating on new metal parts can give off a harmless smell and vapour that fades with use.
2. Do you hear a noise after switching off? That is the cooling fan, which keeps running until the hob has cooled down.
3. Do you hear buzzing, crackling or whistling while cooking? These are normal pan noises on induction and change with the pan and power setting used.

Step-by-step guides

Clean the hob

1. Switch off the hob and let the cooking zones cool down.
2. Wipe off coarse dirt with a damp cloth.
3. Scrape off stubborn marks with a glass-safe scraper blade.
4. Clean the ceramic top with a proper ceramic and stainless steel cleaner.
5. Wipe with a damp cloth, then polish with a soft dry cloth.
6. Dry the hob fully to avoid limescale marks.

Remove melted sugar, plastic or foil from the hob

1. Switch off the cooking zone straight away.
2. Put on oven gloves before touching the hot surface.
3. Scrape off the residue straight away while it is still hot.
4. Once the surface has cooled, clean it as usual.

Reset the hob after a fault

1. Check whether the mains fuse has tripped.
2. Cut power to the hob by tripping the mains fuse, removing it, or switching off the residual current device.
3. Leave the power off for about 1 minute.
4. Reset the trip switch or fuse to restore power.
5. If it still won't switch on, contact a qualified electrician or Miele Service.