Whirlpool

Whirlpool 6th Sense

Answers and step-by-step fixes from the official Whirlpool manual.

Which alarm is showing on the display?

• Door open alarm (buzzer and blinking light): A door has been left open. The refrigerator door has been open for too long and the appliance is warning you to close it.
• A1: Freezer is too warm. A1 shows on the freezer display instead of the temperature, meaning the freezer is too warm but food can still be eaten soon or refrozen after cooking.
• A2: Freezer is dangerously warm. A2 shows on the freezer display instead of the temperature, meaning the food inside is no longer safe to eat.

Common problems

The appliance is not working at all

1. Is the power cable plugged into a live socket with the right voltage? Check the plug is fully in and the socket is working.
2. Have the fuses or protection devices at home tripped? Check the fuses and protection devices on the electrical system in your home.

The inside of the appliance is too warm

1. Is the condenser at the back clean? Make sure dust and fluff are not covering the condenser on the back of the appliance.
2. Is the door closing all the way? Check that the door is shutting properly.
3. Are the door seals fitted correctly? Check the door seals are properly in place all the way round.
4. Has the door been left open or has a lot of food just been added? After the door was left open or large amounts of food were stored, the motor runs longer to bring the temperature back down, which is normal.

The motor seems to run too much

1. Are the controls set correctly? Check that the temperature controls on the appliance are set as you want them.
2. Has a large amount of food just been added? Adding a lot of food makes the motor run longer to cool it down.
3. Is the door being opened too often? Frequent door openings make the motor run longer.
4. Is the door closing properly? Check that the door shuts fully each time.

The door does not open or close properly

1. Is a food package blocking the door? Check that nothing stored inside is blocking the door from closing.
2. Are the internal parts out of position? Check that shelves, drawers or the ice maker are not out of place and blocking the door.
3. Are the door seals dirty or sticky? Dirty or sticky seals can stop the door closing properly.
4. Is the appliance level? An appliance that is not level can make the door swing open or not seal.

Step-by-step guides

Clean the appliance

1. Unplug the appliance from the mains before cleaning.
2. Wipe the inside with a cloth and a solution of lukewarm water and neutral detergent.
3. Soak removable accessories in warm water and soap or dishwashing liquid, then rinse and dry.
4. Wipe the outside of the appliance and the door seal with a damp cloth, then dry with a soft cloth.
5. Vacuum clean the condenser at the rear of the appliance.
6. Clean inside the draining hole at the back near the fruit and vegetable drawer with the tool provided.